City Utilities of Springfield is telling its customers to be aware of a scam, telling people their service will be disconnect if they don’t make a payment.

CU say service disconnections for non-payments will not happen until at least July 6th during the COVID-19 pandemic.

You can read more information from CU in the press release below…

City Utilities of Springfield customers to be aware of a scam asking for immediate payment or utility service will be disconnected. If you receive a call demanding immediate payment, do not give them any personal information, hang up and call us directly at 417-863-9000.

Due to the COVID-19 issues, service disconnections for non-payment of utility bills are not occurring through at least July 6th.

Customers are asked to contact our Customer Service area at 417-863-9000 to inform us if they anticipate having difficulty in making payments. Be aware that call volume may increase during this time, so we ask that you please be patient. The lobby area remains closed until further notice.

Customers may also visit for additional payment options.